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What is a safe deposit box?

A safe deposit box is a secure locker rented to a customer for safe keeping of valuables. Access to the individual’s locker is only permissible by the customer after clearing security protocol.

Why do I need a safe deposit box?

If you have any concerns about the safety of your valuables in your home, you should consider renting a safe deposit box. There is also the added advantage that many home insurance policies offer reductions to customers who keep their valuables in a safe deposit box.

What can I keep in my box?

Customers use their boxes for the storage of a variety of valuable items such as gold, jewellery, cash, coin collections, stamps, passports, photographs, important letters like birth/marriage certificates, house deeds, last will and testament.

What do I need to open an account with you?

We will require photographic proof of identity from your passport or driving licence. We also require proof of your residential address from one of the following documents; bank statement, utility bill, HMRC letter or a council tax bill for the current year (less than 3 months old). These documents will be scanned and you will not be asked to provide them again.

Are my contents insured?

You can have your contents insured up to £500,000 per box. This is either through our partners Ellerton Knight or you can use another insurer of your choice.

Who has access to my safety deposit box?

The customer is the only person(s) who can access their box.

Do I have to give prior notice before accessing my safe deposit box?

Yes, an appointment has to be made to access your safety deposit box during opening hours.

What happens if I lose my key?

If you have lost one key then we would ask for you to come in to the branch so that we can replace the lock for your safety deposit box. If you lose both keys there is a greater cost as an engineer is required on site to change the lock.

Can I insure my cash?

Yes, within our exclusive insurance product you can insure cash in your box at the same rate as other valuables.

Any other questions?

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